Feedback Process:
Visual ClubMate (“ClubMate”) is committed to meeting all of our customer expectations while serving customers with disabilities. We encourage and welcome any feedback regarding our services and our ability to meet our customer expectations. All feedback will be reviewed and responded to within 15 business days.
Feedback can be provided by written or verbal methods including the following:
Email: info@visualclubmate.com
Mail or in Person: 406 Suburban Drive, Suite 532, Newark, DE 19711
Telephone: 737-888-4428
Policies, Practices & Procedures:
OUR MISSION
The mission of ClubMateis to meet the requirements of the acceptable customer service standards.
OUR COMMITMENT
Alpha strives at all times to provide our services in a way that respects the dignity, independence, integration and equality of all people. We believe in equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner and to ensuring full compliance.
Our goal is to provide services that are accessible and can be effectively used by everyone, including people with disabilities; and to ensure accessibility for our employees and our customers that we serve.
COMMUNICATION
Communication is part of how we provide exceptional customer service. Information is usually shared in written, verbal or visual form. People with disabilities will be communicated with in ways that take into account their disabilities. Our communication methods are flexible and should you require alternate formats or methods, please let us know how we can assist.
We are committed to providing accessible invoices to all of our customers. Any questions that customers may have about the content of their invoice will be answered in person, by telephone, email or any other format they require. Invoices may be provided in alternative formats upon request.
USE OF ASSISTIVE DEVICES, SERVICE ANIMALS AND SUPPORT WORKERS
ClubMate allows people with disabilities to bring and use their assistive devices on site. This includes but not limited to, Wheelchairs, Canes or Walkers, White canes, Magnifiers, Oxygen Tank